FAQ | Helpdesk

Frequently Asked Questions

General Questions

Sanen.lk is an online advertising marketplace in Sri Lanka where users can post classified ads across various categories, including real estate, vehicles, electronics, and many other items. Posting ads on Sanen.lk is completely free with credits, and if you don't have enough credits, budget-friendly options are available. You can choose from regular, top, peak, and premier ad types based on your budget and desired visibility.

For frequent advertisers, Sanen.lk offers various membership options that allow you to post ads at significantly lower prices with bonus credits. Memberships also enable ads to include video descriptions and pinpoint precise locations, making it easier for users to find what they need. Sanen.lk features powerful search capabilities to quickly locate the best and most relevant ads.

Additionally, Sanen.lk allows users to open multiple shop pages for each ad category, enabling them to highlight their businesses effectively.

You can create an account on Sanen.lk by visiting the registration page, filling in the required details, and following the instructions provided. Also you can use facebook or google accounts for registration and login.

Ad Posting

To post an ad on Sanen.lk, log in to your account, click on the 'Post Your Ad' button, and fill in the required details about the item you want to sell or advertise.

You will need to upload at least one image, and for premier ads, you will need to upload five images if you order a premier banner from us.

If your credit balance is sufficient to cover the posting fee, your ad will be posted for free. Otherwise, you will be redirected to the payment page. If the payment fails, your ad will still be saved and can be found under 'My Ads' as pending payment.

You can view and manage your ads from My Ads page.

Sanen.lk provides you four main types of ads to select based on your budget and attention you seek.

Regular Ads : Regular ads are standard listings that offer effective visibility to a wide audience. They provide a cost-effective way to showcase your product or service to potential customers.

Top Ads : Elevate your visibility with our Top Ad promotion, capturing prime real estate at the top of every ad listing page. With just three spots available, your ad gains up to 5 times more views, standing out in size, highlighted in yellow, and marked as a "Top Ad." Every Top Ad receives equal rotation, ensuring thousands of extra views daily. Plus, it's also listed as a regular ad, maximizing your exposure.

Peek Ads : Peek ads offer enhanced visibility and prominence compared to regular listings. They stand out with special highlighting, making them more eye-catching and increasing the chances of attracting potential customers. They will also shown in regular listing as well.

Premier Ads : The Premier Ad is the pinnacle of visibility on our platform. It's prominently showcased as a banner at the very top of the page, ensuring it's the first thing users see when they visit. This premium placement guarantees unparalleled exposure for your product or service, maximizing your chances of attracting high-quality leads. Premier Ads will also appear as Peek, Top and Regular Ads as well.

Rewards

Starting from registration, you will receive credits to post ads on Sanen.lk free of charge. Once you verify your email, you will receive Rs. 50000.00 worth of credits that you can redeem for your ad posts.

You can earn rewards on Sanen.lk by participating in various activities such as posting ads, inviting friends etc.

Details of the rewards program can be found on the Reward Hub page.

Shortlist and Comparison

Sanen.lk allows users to create custom shortlists and add ads to them, making it easy to quickly narrow down potential choices from among hundreds of listings.

By clicking the heart icon on an ad, users can save it to an existing shortlist or create a new one.

This feature eliminates the need to remember, open multiple tabs in the browser, or keep notes, as everything is conveniently organized in one place.

Additionally, ads in the shortlist can be added to the comparison feature, allowing users to review and compare different specifications side by side, further streamlining the decision-making process.

You can view and manage your shortlisted items from your Shortlist page.

This feature allows you to create comparison lists. Since every ad belongs to a specific category, you can create separate comparison lists for each category by adding the ads you have handpicked.

Under an Ad Category Comparison list, you can clearly see all the specifications of the selected ads in an easy-to-view tabular form. For instance, if you have a comparison list under the Vehicles category, you can closely compare cars like Audi, Benz, and BMW in terms of price, fuel efficiency, and other important features. This tool immensely helps you make informed decisions by providing a detailed side-by-side comparison.

You can download a comparison for later use, share with others as an image.

While this feature allows you to add as many ads as you want, it is recommended to stick with a maximum of six ads for a better user experience due to the limitation of device width.

You can view and manage your comparison items from your Comparisons page.

Shop Pages

Sanen.lk allows users to create multiple shop pages under each ad category. To Create a shop page go to Create Shop page.

You will need a cover photo for the shop page.

If you have a shop page under the 'Vehicles' category, all the ads you publish that fall under the same category will be automatically listed on your shop page.

The shop page has dedicated search options, allowing users to search for ads exclusively within that page.

You can view and manage your shop pages from My Shops page.

If you subscribe to a membership, you can open one shop page completely free under a selected ad category.

Opening a shop page requires an annual fee of Rs. 10,000.00 and opening additional shop pages will receive a 10% discount.

Ad Search and Filtering

Sanen.lk is powered by a robust search engine that enables users to find the best items based on their needs.

You can filter ads by,

  • Category : Vehicles, Property, Pets etc.
  • Price Range : Min, Max Price
  • Publish Date : Min, Max Date
  • Ad Type : Sell, Rental, Booking, Service
  • Item Condition : Brand New, Reconditioned, Used
  • Location : Accross 25 disctricts and other areas

Once you filter ads by a category or subcategory there will be additional set of filters that are specific to selected category , subcategory letting you filter ads using various selection criterias to let you find the best matching ads for your desire.

Sanen.lk also features a search function where users can simply type keywords, such as ad titles, to quickly find matching ads.

Sanen.lk also offers an advanced filter option that makes it easier to find not only ads but also seller profiles and shop pages.