General
1. Introduction:
Welcome to Sanen.lk, the premier platform for seamless ad posting in Sri Lanka. These Terms and Conditions outline the rules and guidelines for using our website. By accessing and using sanen.lk, you agree to comply with these terms. Please read them carefully.
2. Acceptance of Terms:
By using sanen.lk, you acknowledge and agree to these terms and conditions. If you do not agree with any part of these terms, you may not use the website.
3. User Accounts:
To access certain features of the website, such as posting ads, maintaining shop pages, enjoy rewards, etc., you are required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Copyright
1. Copyright Ownership:
All original content created and posted by users remains the property of the respective copyright holders. By posting content on sanen.lk, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute the content.
2. User-Generated Content:
Users retain ownership of the content they create and post on the website. However, by submitting content, you grant sanen.lk the right to display, distribute, and promote the content on the website.
3. Sharing and Reposting:
Any advertisement published to sanen.lk can be shared on other platforms by any user or sanen.lk itself.
Images and Videos
1. Good Quality Images/Videos:
Please ensure that you upload quality images or videos that faithfully depict the advertised item or service. Keep in mind that there is a maximum file size limit of 5MB per image, and for videos, the limits are as follows: Top Ad - 50MB, Peek Ad - 75MB, and Premier Ad - 100MB.
2. No Offensive Content:
Avoid posting images/videos that contain explicit, offensive, or inappropriate content. This includes nudity, violence, or any form of discrimination.
3. Ownership and Copyright:
Ensure you have the right to use the images/videos you upload. Respect copyright laws and avoid using content that belongs to someone else without proper authorization.
4. No Watermarks or Logos:
Do not upload images with watermarks or logos that belong to other businesses or individuals, unless you have explicit permission.
5. Accurate Representation:
The images/videos should truthfully represent the item or service being offered. Avoid using deceptive or misleading visuals.
6. No Stock or Generic Images/Videos:
Use original images/videos whenever possible. Avoid using stock photos or generic images that do not accurately represent what you are offering.
7. Avoid Collages or Montages:
Use single images that clearly depict the item or service. Avoid combining multiple images into one collage or montage.
8. Properly Crop and Rotate:
Ensure that images are properly cropped and oriented so that they display correctly and look professional.
9. No Spam or Repetition:
Do not flood the platform with duplicate or similar images/videos. Each ad should have distinct, relevant visuals.
10. No Contact Information in Images:
Avoid including phone numbers, email addresses, or other contact information in the images. Use the designated fields for this information.
11. Watermarked Images:
All images that are uploaded to sanen.lk will be watermarked by sanen.lk, ensuring they cannot be utilized for other purposes without the advertiser's explicit consent.
12. Compliance with Platform Policies:
Adhere to the specific image guidelines and policies set forth by the ad posting platform.
13. YouTube Videos:
Any video uploaded to sanen.lk will be automatically published on the sanen.lk YouTube channel, and ownership of the uploaded videos will be retained by sanen.lk and its YouTube channel. Deleting an ad post will not remove any videos uploaded to YouTube unless the user asked for it by contacting us.
14. Content Removal:
Any image/video which seems not suitable or violates rules mentioned above will be removed from our platform.
Personal Privacy
1. Data Collection and Use:
sanen.lk collects certain personal information from users for the purpose of providing services. This may include your name, email, phone, location, images and videos uploaded, shop page information, etc.
2. Security Measures:
We implement industry-standard security measures to protect user data. However, sanen.lk cannot guarantee the security of user information.
3. Email Communication:
Users' email addresses may be used to send notifications, updates, and promotional content related to sanen.lk. Users can opt out of receiving such communications at any time.
4. Opt-Out Options:
To unsubscribe from email communications, follow the instructions provided in the footer of the email or contact info@sanen.lk.
5. Cookies:
sanen.lk uses cookies to enhance user experience and for analytical purposes. By using the website, you consent to the use of cookies in accordance with our Cookie Policy.
6. Links to Third-Party Websites:
sanen.lk may contain links to third-party websites. We do not endorse or take responsibility for the content or practices of these websites. Users access external sites at their own risk.
7. In Legal Matters:
sanen.lk holds the right to reveal your information in a case of any legal concern to any authorized party. E.g., Police or Court.
Disclaimer
1. Limitation of Liability:
sanen.lk and its owners, employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the website.
Indemnification
1. You are Responsible:
By using sanen.lk, you agree to indemnify and hold harmless sanen.lk and its affiliates from any claims, fees, damages, or losses arising from your use of the website or misconduct of any other users.
Payments
1. We don't store financial data:
At any given point, sanen.lk will not keep any payment-related information such as bank details, visa/credit card information.
2. Secure Payment Gateway:
Your security is our utmost priority. We employ industry-leading secure payment gateways to ensure that all your transactions are encrypted and protected. We adhere to strict security standards and comply with industry regulations to safeguard your financial data. You can shop with confidence, knowing that your payment details are in safe hands.
3. Refunds:
Please be advised that users are solely responsible for the content and accuracy of their ad postings. Once a paid ad is posted, refunds will not be issued. However, in exceptional circumstances, sanen.lk may consider providing a refund in the form of credits that can be utilized for future ad postings. This discretionary refund policy is subject to review and approval by our team. We encourage users to review their ad content thoroughly before finalizing any transactions. Your satisfaction and trust in our platform are of great importance to us, and we appreciate your understanding of our refund policy.
4. Sanen Credits:
At any given time, sanen.lk can restrict the use, remove credits that are collected by any user.
Site Availability
1. Site Maintenance:
sanen.lk makes every effort to maintain high availability. However, we do not guarantee uninterrupted access to the website and accept no liability for downtime. There will be temporary downtime for maintenance and updates to ensure the best possible service.
Modifications
1. Modifications to Terms and Conditions:
sanen.lk reserves the right to modify these terms and conditions at any time. Changes will be effective from the next day. Continued use of the website constitutes acceptance of the modified terms.
2. Modifications to Ads Posted:
sanen.lk reserves the right to update or modify any Ad Posted with or without informing posters, especially when there are violations. Users also can update their posted ads, and every time you update, we will review before making those live.
Reporting Violations
1. Report Ads, Shop Pages, Users:
You can report any Ad, shop page, or user using the report feature of sanen.lk, or if you believe that content on sanen.lk violates our guidelines, please report it to info@sanen.lk.
2. Account Ban:
sanen.lk reserves all rights to remove any ad, shop page, or user account at any time due to a violation of our terms and conditions. In such a case, sanen.lk will not make any refund as well.
Governing Law
1. Legal Actions:
These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
